Answers in minutes, humans in hours.
Search the knowledge base, browse by topic, or raise a ticket from your client portal — covered by your SLA.
Six categories, 39 articles.
Portal invites, first login, your project space — 6 articles
How scoping works, quote validity, change requests — 8 articles
Milestones, payment methods, VAT, receipts — 9 articles
Approvals, action logs, pausing an agent, usage caps — 7 articles
2FA, SSO, adding teammates, data exports — 5 articles
Response times, severity levels, escalation — 4 articles
Quick answers.
How fast do you respond to support tickets?
Production-down incidents: under 1 hour, 24/7, for clients on a Run plan. Standard requests: same business day. Every ticket gets a severity level and a named owner — you're never "in a queue".
Where is my data hosted?
On your own cloud accounts (AWS or Azure), in the region you choose — typically London or Paris for European clients. You hold the keys; we hold least-privilege access you can revoke anytime.
Can I add teammates to the client portal?
Yes — Settings → Team in your dashboard. Roles are viewer, approver and admin; approvers can accept quotes and AI-agent actions, admins manage billing.
How do I pause an AI agent?
Every agent has an off switch in your dashboard (AI agents → toggle). Pausing is instant, logged, and nothing is lost — queued items wait for the agent or a human.
Tell us your idea.
Scoped proposal and a fixed quote within 48 hours — free, NDA on request.
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